Login

Users of The Anywhere Platform must first authenticate in order to gain access. The platform provides a number of different authentication methods including integration with a customers own identity provider so that end users access the platform in a way that is consistent with accessing other services.

• The following authentication methods are supported by the platform:

  1. Standard authentication via unique username and password.

  2. Standard authentication with MFA (Multi-Factor Authentication) whereby a user receives a temporary passcode via email or text message which must be used along with the username and password.

  3. Single Sign-On (SSO) whereby authentication takes place with the customers existing identity provider. From an end user perspective this results in a seamless login because they have already logged in elsewhere to access other services. If the customers identity provider supports MFA this can be used to provide an additional layer of security.

• All users of an instance of The Anywhere Platform will use the same authentication approach

• To enforce MFA on user accounts using standard authentication:

Q: The user is having trouble logging in. What should be checked?

A1: Check that the email address that is registered in the user account page matches the one the user is using to log in with. Some organisations can have slight variations on an email address which can cause issues.

A2: Check that the user account has the correct subscription(s) assigned.

A3: The user account may be locked following repeated login attempts.

Q: The user can login but gets an error that the landing page cannot be accessed.

A1: Check that access for the landing page assigned to the user to determine what security groups the user should have to view the landing page. Then check that the user has one or more of those security group assigned on their user account page.