Access

An account is required to access the system. If you need to register for an account you can do so from the login page:

1. Navigate to the system's login page

2. Click the text that reads register

3. Input your email address for the new account

4. Click register

5. The administrators of the system will receive a notification about your request for an account

6. You will receive a welcome email if your account creation request is accepted

The standard login screen will display an input panel for the following:

1. Username field

2. Password field

3. Language to display marked-text in the system in a preferred language

4. Remember Me check box to save your account credentials

5. Sign In button

6. Forgot Password to initiate a self-recovery process

7. Register to request an account be created for you

Standard authentication requires the input of a username and password to access the system.

1. Navigate to the system's login page

2. Input your username

3. Input your password

4. Click Sign In

5. If the credentials you have inputted are correct you will be authenticated

Your account may become inaccessible under certain circumstances as follows: 

1. Too many wrong attempts: By default if the incorrect password is inputted 3 times consecutively then your account will become locked

2. Account expired: If your account's end date has elapsed

3. Account disabled: If your account has been disabled by an administrator

You may use the forgot password process to unlock your account if it has been locked by too many wrong login attempts, but you will need to contact an administrator to resolve the other two scenarios.

You are able to use a self-service process from the login page to reset your password.

1. Navigate to the system's login page

2. Click the text that reads forgot password

3. Input the email address associated with your account

4. Click submit

5. If the email address is valid a password reset email will be sent to it

6. Click the reset my password button in the email

7. Enter a new password for your account

8. Click update to finish changing your password

9. You can now log in with the new password and the same username

The new password inputted must meet the password policy set for the system, otherwise it will be rejected.

A forgotten password request will not automatically lock a user account.  Therefore the existing login credentials will remain valid until the reset password process is completed.

If your user account is set up with Multi Factor Authentication then an additional passcode is required before log in is successful.

You will receive the code via e-mail. 

1. Navigate to the system's login page

2. Input your username

3. Input your password

4. Click Sign In

5. View your e-mail inbox for the passcode

6. Input the passcode into the login panel

7. Click the passcode button

8. If the credentials you have inputted are correct you will be authenticated

The passcode you receive will expire after 15 minutes.

If the system is set up with Single Sign-on then the authentication process will automatically happen as soon as you visit the system.  

1. Navigate to any page in the system

2. The application will automatically try to authenticate you via the single sign-on process

If you are inactive for a certain period of time your session will automatically time out. When this happens you will get a popup saying you have timed out, and be requried to log back in to continue using the system.

By default the time limit for inactivity is 30 minutes.  However, this can be configured and managed in the system settings by system administrators.

The sign out button is located in your flydown menu.

1. In your top navigation bar find the icon that is three horizontal lines

2. Click on this icon to open your fly down menu

3. The sign out button will be the last item in the menu

If Single Sign on is enabled the system will automatically re-authenticate you into the system.